Automation Support Professional

The Automation Support Professional is the primary automation account contact covering both technical support and customer experience. The customer experience aspect of this role will focus on increasing customer loyalty, securing retention, and driving value expansion at assigned accounts.

• Provides technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints
• Increases customer loyalty, secures retention, and drives value expansion at assigned accounts
• Maintains the effectiveness of the quality system
• Applies standard troubleshooting tools or concepts to identify the real issue and its root cause
• Determines the level of urgency of service support requests; develops recommendations and implements solutions that reflect customer and Abbott business needs

• Associate's degree or equivalent experience
• Minimum 2 years of relevant experience with instrumentation utilized in a laboratory environment
• Minimum 2 years of experience interfacing with customers

• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit

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